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If you have not received your email to reset your password, there may be several reasons: Sending the email to reset your password can take up to three minutes. Make sure that the email entered has a valid syntax xxx@yy.zz (example: myemail@gmail.com) Check in the email field of our forgotten password form that you did not put a space before or after writing your email. The email may have arrived in your junk mail or SPAM.