We invite you to first check your spam, the activation email can be found in your spam mails. If you can't find your activation email you can do the "forgotten password" procedure. Upon receipt of your new password, you will be able to log into your customer account. If you still do not receive your e-mail, we invite you to contact one of our Club Med Club Med advisors at 1-888-932-2582. Monday to Friday from 9AM – 9PM EST. Saturday & Sunday from 9:30AM – 6PM EST.